Important Notice: Shipping to all EU countries are as usual until January 2021. Prices and procedures for both Royal Mail and DHL remain precisely as before Brexit for the remainder of the year (2020).
Delivery for the inland UK is from £3.50 for Tracked 48 (2-3 working days) and £4.50 for Tracked 24 (1-2 working days) and more for other destinations. For a small number of EU countries RoyalMail International Tracked & Signed (5 to 10 working days) and the price is £8.90. The rest of the world is 6-15 working days and please ask for details since we are not sure which country's custom is accepting the products and we need to research per request. Please note that due to fast-changing regulations, some EU states now reject CBD or Hemp related products. All European orders above £200 can be sent by DHL which takes less than three days anywhere in Europe. There is no extra cost for you for using DHL. We will cover the excess charges beyond Royal Mail's £8.90. Please add a note and ask for the service at the checkout.
You can return your product up to 14 days after receiving your order. Please ensure that the products are NOT dismantled, or the seal is broken when relevant. Also, certain products, once exposed to air, will not qualify for returns.
To be sure of next day delivery chances being high, please place your order before 10:30 am. We will do our best to make the 1:00 pm dispatch by Royal Mail. However please note that while Royal Mail has been good so far in delivering 90% of packages on time. There are 10% that are currently taking longer to reach you. 5% of shipments are also now lost in their system up from 1% before CoronaVirus Lockdown. We will work with Royal Mail and yourself to resend the small number of misplaced packages.
We have now made it a policy to ensure all our shipped products are entirely discrete and no mention of the product name on the Royal Mail Dispatch Note. As a company whose primary mission is to reduce waste and be as close to zero-waste as possible, we have spent a lot of time looking at eco-friendly packaging options. We ensure that all the packaging is biodegradable and 99% plastic free.