Service Update

We deliver your mail on most days of the year, However, both Royal Mail service has been very poor in December and therefore, we have switched to UPS and DHL to guarantee service and reduce lost packages.

We're working hard to keep any delays to a minimum at this, our busiest time of the year, while keeping our people and customers safe. We're sorry for any inconvenience and thank you for your patience and understanding during peak COVID period.

Royal Mail Track your item - click here  

UPS Track your itemClick Here 

DHL Track your item - Click Here

Royal Mail News Latest News - click here

Currently Royal Mail does have issues in delivering on time. In particular Weekends and Monday. When things go wrong, they have standard message below showing. But please note that the packages are with them. They just have not had time to enter it in their system.

Trace & Track

Royal Mail Distribution and Processing Report

Royal Mail Distribution
Royal Mail operates an overnight air, rail and road network to move letters and parcels between our distribution hubs, mail processing centres and delivery offices around the UK.

Air
Our air network operated to schedule on Thursday night.

Rail
Our rail network operated to schedule on Thursday night.

Road
Our road network operated to schedule on Thursday night with 2 exceptions. Vehicles bound for the Princess Royal Distribution Centre from our Swansea and Swindon Mail Centres suffered breakdowns, causing their late arrival so missing onward connections. As a result, some mail posted on Thursday in the OX, RG, SA and SN postcode areas, due for delivery today to addresses in London and the South East of England, may arrive later than planned.

Mail Processing (Mail Centres)
Staffing issues due to self-isolating and social distancing, along with greatly increased parcel volumes, continue to have some effect at our mail centres.

The mail centres below have reported not all mail was processed and despatched to delivery offices on schedule on Thursday night, and may be delivered later than expected:

  • Bristol Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the BA, BS, GL and TA postcode areas.
  • Cardiff Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the CF, LD and NP postcode areas.
  • Chelmsford Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the CM, CO and SS postcode areas.
  • Croydon Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the BR, CR, SE and SM postcode areas.
  • Edinburgh Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the DD, EH, FK, KY, PH and TD postcode areas.
  • Jubilee Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the GU, KT, SW and TW postcode areas.
  • Medway Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the CT, DA, ME and TN postcode areas.
  • Norwich Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the NR postcode area.
  • Sheffield Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the DN, HU, LN and S postcode areas.
  • Tyneside Mail Centre: Some mail posted on Thursday from across the UK, due for delivery today to addresses in the DH, DL, NE, SR and TS postcode areas.

Royal Mail Deliveries

Due to resourcing issues, deliveries in the following areas are likely to be limited today, Friday 11 December, and into next week. If you need to collect an item for which we've left a 'Something for you' card from the Customer Service Points at one of these offices, please check royalmail.com/services-near-you for details of our revised opening hours. If we’ve not left a ‘Something for you card’, and you do not have alternative arrangements in place, we’re sorry that your mail will not be available for collection.

  • Ashington (NE22, NE62-NE64)
  • Gillingham (ME7)
  • South Ockendon (RM15)
  • Tooting (SW17)
  • Totton (SO40, SO43)

Changes to Special Delivery Guaranteed

Due to Coronavirus, we’ve made some changes, including our timed guarantees for Special Delivery Guaranteed. For more information, please visit royalmail.com/specialdelivery.

Upcoming Latest Recommended Posting Dates for Christmas 2020

Friday 11 December - Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey.
Saturday 12 December - Czech Republic, Finland, Italy, Poland, Sweden and the USA.
Wednesday 16 December - Austria, Denmark, Germany, Iceland, Republic of Ireland, Netherlands, Norway, Portugal, Slovakia, Spain and Switzerland.
Friday 18 December - Belgium, France and Luxembourg.

Due to the global Coronavirus pandemic affecting mail services in most countries, we strongly advise posting all international mail as early as possible to ensure your letters and parcels arrive in time for Christmas.

For details of all our recommended latest posting dates, please visit royalmail.com/greetings.

 

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Please Note that for 2-3 days extra express service to Europe, we have DHL available for you.