Important Notice: Shipping to all EU countries are as usual until January 2021. Prices and procedures for both Royal Mail and DHL remain precisely as before Brexit for the remainder of the year (2020).
As a company whose primary mission is to reduce waste and be as close to zero-waste as possible, we have spent a lot of time looking at eco-friendly packaging options. By the Summer when our biodegradable pouches arrive, we will be totally plastic free with our shipping materials.
Delivery for the inland UK is from £3.50 for Tracked 48 (2-3 working days) and £4.40 for Tracked 24 (1-2 working days) and more for other destinations. For a small number of EU countries RoyalMail International Tracked & Signed (5 to 10 working days) and the price is £8.90. The rest of the world is 6-15 working days and please ask for details since we are not sure which country's custom is accepting the products and we need to research per request. Please note that due to fast-changing regulations, some EU states now reject CBD or Hemp related products. All European orders above £200 can be sent by DHL which takes less than three days anywhere in Europe. There are no extra cost for you for using DHL. We will cover the excess charges beyond Royal Mail's £8.90. Please add a note and ask for the service at the checkout.
We have now made it a policy to ensure all our shipped products are entirely discrete and no mention of the product name on the Royal Mail Dispatch Note.
You can return your product up to 14 days after receiving your order. Please ensure that the products are NOT dismantled or the seal is broken when relevant. Also, certain products once exposed to air will not qualify for returns.
To be sure of next day delivery chances being high please place your order before 11:30 am. We will do our best to make the 3:00 pm dispatch by Royal Mail.
From time to time Clever Botanics Web Shop may run various promotional campaigns to increase sale, pass the manufacturer's promotion or seasonal sales and reduce or intensify our customers on certain products sold in the shop.
Buy One Get One for a penny
Buy One Get One for a Penny is only on products that have the display banner valid from 8am on 13th December 2019 until 11:59pm on 22nd January 2020. Selected items only. All orders are subject to availability. On all multi-buy promotions the discount will be applied to the lowest price item. We reserve the right to retract these offers at any time. Not to be used in conjunction with any other promotion. This offer is only valid on hollandandbarrett.com.
Up to Half Price on Selected Items
Up to Half Price on Selected Items is valid from 8am on 13th December 2019 until 11:59pm on 22nd January 2020 and applies to selected items only. All orders are subject to availability. We reserve the right to retract these offers at any time. Not to be used in conjunction with any other promotion. This offer is only valid on hollandandbarrett.com.
Multibuy Offers on Selected Items
Multibuy Offers on Selected Items are valid from 8am on 13th December 2019 until 11:59pm on 22nd January 2020 and applies to selected items only. All orders are subject to availability. On all multi-buy promotions, the discount will be applied to the lowest priced item. We reserve the right to retract these offers at any time. Not to be used in conjunction with any other promotion. This offer is only valid on hollandandbarrett.com.
10% off £50, 15% off £100, 20% off £200
Offer entitles the customer to 10% off spend above £50, 15% off spend above £100 and 20% off spend above £200. Redeemable in Clever Botanics UK stores and online at www.hollandandbarrett.com between 6:00pm on Monday 24th December 2019 and 11:59pm on Wednesday 26th December 2020only. The specified amount will be awarded once per transaction and will be deducted from total basket spend once qualifying amount is reached and after all other discounts are applied. Offer can be used with bonus points offers, reward coupons and ‘Penny Sale’ but cannot be used with any other discounts, promotions or offers on total transaction spend. All orders subject to availability. We reserve the right to retract this offer at any time.
Returns and refunds on the promotional Products
Standard policies are observed for all returns and refunds. However, certain products may have no return policies that will be displayed on the product description at the time of purchase. The normal process for Returns and refund are still observed or enforced if the product is faulty beyond what was described or damaged in shipping where the shipping agent processes the refund and in most cases by Royal Mail.
Ratings & Reviews Prize Draw Terms & Conditions
The prize draw is promoted by Clever Botanics and its parent company The GreenSome Ltd, England (“The Promoter”).
This prize draw is governed by the laws of England & Wales.
The prize draw runs from the 1st day of each period to the last day of that period. All entries made before midnight on the last day of the four weekly period will be entered into the prize draw for a chance to win £100 Clever Botanics vouchers to spend online.
Only one prize draw entry is allowed per customer in each four-weekly period. This means that no matter how many ratings and reviews are completed, only one of the responses will be put forward for the draw in any four weekly periods.
The prize draw is open to all Clever Botanics customers aged 18 or over, who are UK residents.
Customers who submit a product review online during a four weekly period in respect of purchases from www.hollandandbarrett.com will gain entry into the prize draw.
The Promoter reserves the right to verify the eligibility of entrants and decisions made by the Promoter will be final and no correspondence will be entered into.
One prize of £x.xx (the quantum is displayed at the start of prize draw) Clever Botanics vouchers are available to the prize draw winner. The prize is non-transferable and there is no cash alternative available.
One winner will be selected at random every 4 weeks from the previous 4 weeks of entries. The winner will be contacted by the email address they provided upon entry. Reasonable efforts will be made to contact the winner. If the winner cannot be contacted, or are unable to comply with these terms and conditions, The Promoter reserves the right to offer the prize to the next eligible entrant drawn at random.
The Promoter reserves the right to alter, amend or foreclose this prize draw without prior notice.
The Promoter will not be responsible for any entries that are not received for any reason, whether lost, delayed or due to any technical difficulties, malfunctions or otherwise, including any failure which is within the control of The Promoter.
The winner’s name may be obtained by sending a written request to Clever Botanics or the promoter where appropriate and details would have been made obvious at the start of promotion.
The winner may be required to participate in non-paid publicity relating to the prize draw.