Shipping & Returns

Note that both DPD/UPS require to have both your Email address and Mobile phone number for Track and Trace or if their driver needs to phone you. Please note that Saturday delivery by R.M. is not guaranteed due to COVID.

Delivery for the inland U.K. is from £3.90 for Tracked 48 (2-4 working days) & £4.90 for Tracked 24 (1-2 working days). For a small number of E.U. countries, the price is from £22.00. The rest of the world is 6-15 working days and please ask for details since we are not sure which country's custom is accepting the products and we need to research per request. Please note that due to fast-changing regulations, some E.U. states now reject CBD or Hemp related products. All European orders above £180 will be sent by DHL, which takes less than three days anywhere in Europe. There is no extra cost for you for using DHL. We will cover the excess charges beyond Royal Mail's £14. Please add a note and ask for the service at the checkout.  

Please note that during January due to high volume and COVID disruptions, We switch between providers to ensure prompt delivery. No weekend fulfilment due to COVID and will be shipped or Monday Morning.

Important Notice: Shipping to all EU countries are much more difficult and if you intend to purchase, please email us so we can explain the process. Sales (at) cleverbotanics.com

Normally, to be sure of next day delivery chances being high, please place your order before 9:30 am. We will do our best to make the 12:00 noon dispatch by Royal Mail. Also, if it is a not so busy day, then orders arriving before 3:00 pm could make 4:30 pm deadline, but this is not a guarantee, and we can only do our best. Also, please note that while Royal Mail has been good so far in delivering 90% of packages on time. There are 10% that are currently taking longer to reach you. 2% of shipments are also now lost in their system up from 1% before COVID disruptions. We will work with Royal Mail and yourself to resend the small number of missing packages. See the Blog "Impact of (COVID-19) Pandemic @CleverBotanics".

You can return your product up to 14 days after receiving your order. Please ensure that the products are NOT dismantled, or the seal is broken when relevant. Also, certain products, once exposed to air, will not qualify for returns.

We have now made it a policy to ensure all our shipped products are entirely discrete and no mention of the product name on the Royal Mail Dispatch Note. As a company whose primary mission is to reduce waste and be as close to zero-waste as possible, we have spent a lot of time looking at eco-friendly packaging options. We ensure that all the packaging is biodegradable and 99% plastic free.