Shipping Information
We aim to provide fast, reliable delivery using DPD and Royal Mail, choosing the best option based on your location and order time.
UK Shipping Details
Monday to Thursday: We typically ship orders placed before 1:30 PM via DPD to most UK locations, except some areas in Scotland and Northern Ireland, where DPD may be slower or more expensive. In such cases, we use Royal Mail.
Friday Orders: We ship all orders via Royal Mail to enable potential weekend delivery.
Saturday Orders: Orders placed before 10:00 AM are sent via Royal Mail, with the possibility of Sunday delivery for select UK locations.
Shipping Rates (UK Domestic)
| Shipping Method |
Delivery Time |
Cost |
| Faster Delivery (Includes Sat/Sun) |
Next Working Day (Mostly) – Order by Noon for same-day dispatch |
£5.90 |
| Tracked (1-2 Working Days) |
Order by 2:30 PM for same-day dispatch |
£3.90 |
| Tracked (1-3 Working Days) |
Order by 2:30 PM for same-day dispatch (for orders over £50) |
£1.90 |
International Shipping (EU & Worldwide)
Due to Brexit regulations, shipping to the EU has become increasingly complex, with additional customs, duties, and high shipping costs.
📌 If you wish to place an international order, please contact us before purchasing to discuss available options and costs.
We want you to be completely satisfied with your purchase. If you encounter any issues, please email us first, and we’ll do our best to resolve the matter before proceeding with a return.
Return Guidelines
Returns Window: You may return items within 14 days of receipt, provided they are unused, unopened, and in their original packaging.
How to Initiate a Return: Please contact us via email or our customer service form before returning any item. We will provide the necessary instructions to ensure a smooth return process. Please note that if the products you purchased are in good condition and as advertised, you must send them for contamination testing if you return them. The testing charge is £15.00, plus an additional 25% handling charge for handling and refund processing. Returned products purchased by mistake may also incur a handling charge when we issue a refund.
Refund Processing: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5-7 working days.
Non-Returnable Items:
For health and hygiene reasons, we cannot accept returns on used or opened CBD products unless the item is faulty or incorrect.
For shipping inquiries or return requests, contact our support team—we’re happy to help!